returns

RETURN POLICY
  • Merchandise must be returned within 30 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Merchandise returned without the original tag, or a damaged tag may result in a delayed refund or may not qualify for a refund.
  • Please Note: Shipping and handling charges are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
     

30-DAY RETURNS PROCEDURE

  • Email info@giordanacycling.com to request a return label.
  • Repackage your unworn and unwashed merchandise securely.
  • Cover or remove any original mailing address labels or carrier barcodes on the package.

RETURN SHIPPING

Address your return to:

Giordana Cycling
Attn: Returns
12500 Steele Creek Road
Charlotte, NC 28273

  • Ship your package using a trackable, insured shipping method. Giordana Cycling cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  • You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

 

NEED A DIFFERENT SIZE?

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.